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FAQ - Cleaning Pros
1. What cleaning services do you offer?
1. What cleaning services do you offer?
Regular Home Cleaning
Deep Home Cleaning
Move-in/Move-out Cleaning
Vacation Rental Cleaning
Post-Event Cleaning
Post-Construction Cleaning
2. What distinguishes your cleaning services?
2. What distinguishes your cleaning services?
Experience: We have completed hundreds of successful cleanings.
Quality Assurance: We follow a detailed checklist for exceptional results every single time.
Hygiene Standards: We hold our team to the highest standard to prevent cross-contamination.
*Eco-Friendly Products: Safe for your family and the environment.*Upon request*
Qualified Team: Our cleaners are experts in the field and dedicated to achieving the best results.
Convenient Scheduling: Easy online booking options.
Satisfaction Guarantee: We stand by our commitment to quality.
3. How can I schedule a cleaning?
3. How can I schedule a cleaning?
You can easily book a service online or call us directly.
4. How do I contact Cleaning Pros?
4. How do I contact Cleaning Pros?
Text Only: (561) 501-1634
Email: thecleaningprosservices@gmail.com
Website: www.cleaningpros.com
5. Do I need to be home during the cleaning?
5. Do I need to be home during the cleaning?
It’s not necessary. For first-time clients, we recommend an introduction to establish a rapport.
6. Can I trust your cleaning professionals?
6. Can I trust your cleaning professionals?
Absolutely! Our team is thoroughly vetted and consistently receives high ratings from clients.
7. Are you licensed, and insured?
7. Are you licensed, and insured?
Yes, Cleaning Pros is fully licensed and insured.
8. Can I leave a key for the cleaners?
8. Can I leave a key for the cleaners?
Yes, we recommend leaving a key or code after your initial visit for convenience.
9. Is tipping customary?
9. Is tipping customary?
Yes, while it’s not required, tipping is appreciated and entirely at your discretion.
10. Can I request the same cleaner for each appointment?
10. Can I request the same cleaner for each appointment?
Yes, you can request the same cleaner for your future sessions, but please note it is not always guaranteed.
11. Do you provide your own cleaning supplies?
11. Do you provide your own cleaning supplies?
We provide initial supplies to maintain the highest hygiene standards, and when products need to be replenished we let our clients know before our next scheduled cleaning.
12. What is your cancellation policy?
12. What is your cancellation policy?
We ask that you reschedule your appointment 24 hours before your appointment to respect your cleaner's schedule to the best of your ability.
13. Do you offer discounts?
13. Do you offer discounts?
Yes, ask about our referral discount.
14. What are your hours of operation?
14. What are your hours of operation?
Customer Service:
Monday to Friday: 8 AM - 5 PM; Saturday 8 AM - 4:00 PM
Holidays: Limited hours; please contact for assistance.
15. What if I’m not satisfied with the cleaning?
15. What if I’m not satisfied with the cleaning?
Contact us immediately, and we will work to resolve any issues.
16. How can I refer a friend to your services?
16. How can I refer a friend to your services?
It takes less than 1 minute! They can text us at (561) 501-1634 for a $15 credit towards their first cleaning.
- 17. How often should I schedule a cleaning?
For best results, we recommend bi-weekly or monthly cleanings to keep your home in great shape.
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